Refund and Returns Policy

We believe that digital education should be empowering, accessible, and transparent. Our collection of game design theory courses has been carefully built to support creative learners at various stages of their journey. Whether you’re just beginning to understand what makes a game feel fun, or you’re deep-diving into player psychology, every digital product we offer is designed to help you think, build, and reflect as a designer.

Because our products are fully digital and immediately accessible upon purchase, they are delivered in full the moment your transaction is complete. This means there’s no physical item to return or reverse. However, we understand that buying an educational resource online is often a leap of faith—and we want to honor that leap with respect and clarity.

We’ve taken steps to ensure that every course or module listed in our catalog is presented with detailed information to help you make an informed decision before purchasing. Course outlines, learning outcomes, target audiences, formats, and examples are all there to support you in determining whether the product matches your current needs or goals. We encourage all visitors to browse this information thoroughly and reach out with any questions before committing to a purchase.

Our content is created by a team of experienced designers, educators, writers, and systems thinkers. Every module has been reviewed for clarity, usefulness, and educational value. What you receive isn’t just video or text—it’s a structured learning experience, complete with exercises, frameworks, and real-world examples. We believe in equipping you with tools you can revisit over time, not just content to consume once and forget.

In the unlikely event that you experience a technical issue—such as broken download links, corrupted files, or access problems—we’re here to help. These types of situations are handled with urgency and care. We may provide you with a corrected version, alternate download access, or compatible file formats, depending on the situation. Our goal is always to make sure you can access the material you’ve purchased.

What we don’t offer, however, are refunds or exchanges based on preferences, learning styles, or individual expectations once the product has been accessed. Each person’s experience with learning—especially in creative fields like game design—is highly individual. While one person may find deep insight in a module, another may realize they’re looking for something more technical or more advanced. For this reason, we encourage reflection before you buy: What do you want to learn? What is your current level? What kind of examples or assignments resonate with you?

All of our products are created with the assumption that buyers are self-motivated, independent learners. They’re designed to be flexible—go at your own pace, revisit concepts, and apply the knowledge as you see fit. We do not offer live support, mentorship, or personal tutoring as part of the course purchase, unless otherwise stated on the product page. This is important to understand, especially for those new to digital self-guided learning.

We welcome feedback. If something in the material is unclear, feels incomplete, or could be improved, we want to hear about it. We continually review user input to improve our content over time. Suggestions may not always result in immediate changes, but they help shape future versions, updates, and supplemental materials. We also love hearing how people use the materials in their own practice, teaching, or creative workflows.

Purchasing from us means entering into a trust-based relationship. We trust that you’ve reviewed the material descriptions and made your choice with intention. You trust that we’ve created something useful, thoughtful, and worth your investment. While we do not accept returns or provide refunds on digital products, we are fully committed to supporting access and usability for everything we sell.

We also recognize that questions don’t always come up right away. If you encounter confusion or require clarification as you move through the materials, we encourage you to contact us. We’re happy to point you toward further reading, help you locate a specific file, or explain how an assignment is meant to be used.

Our mission is to provide tools that help designers think more deeply about the games they want to create. Theory doesn’t always come with easy answers—but it does come with perspective, vocabulary, and structure. That’s what our modules aim to provide. If you’re looking to expand your understanding of why games work the way they do, we’re honored to be part of your journey.

By completing your purchase, you acknowledge the nature of digital goods and accept that these are non-returnable items. But you also gain a resource that’s yours to explore, return to, and build from again and again.

We’re glad you’re here. Let’s keep designing better games—one idea at a time.